Updated May 5, 2025
We ship via USPS, FedEx, or UPS. Package tracking is provided on all U.S. packages. Outlying areas such as Puerto Rico, Guam, etc., may incur additional charges.
Processing Times
Ready to Ship Veils: 2 days for orders placed Monday through Wednesday (we do not ship on Saturdays and Sundays)
Handmade to Order Veils: 5 weeks
Urgent Orders: For Handmade to Order Veils, please select the RUSH option for each veil.
Please Note: Our fulfillment department may experience delays in December and during Sacrament Season.
United States Transit Times
- Standard ($6.95): 10-14 days
- Priority ($14.95): 7-10 days
- Expedited ($34.95): 2-3 days ***Recommended for Urgent Orders
Shipping Refunds
We offer postage refunds on Expedited Shipping if your order is not delivered 3 days after you receive your tracking information. Please allow at least 2 days before requesting your postage refund.
Returns
Custom orders are final once submitted.
We accept returns within 7 days for a refund or 30 days for store credit. Veils must be unworn with tags intact to ensure the health of our customers.
To request a return authorization:
-
- Log in to your Veils by Lily account
- Find the applicable order
- Tap "Return."
Exchanges
To exchange an item, please request a return authorization (see above). Once we receive your return, we will issue store credit to your Veils by Lily account. You may then use the store credit to purchase your replacement item. Current pricing will apply.
